Caisses Desjardins du Québec and Caisses populaires de l'Ontario [Change site]
Claims
Here are the steps to follow to make claim to Desjardins Financial security to:
- cancel your trip
- get assistance while on your trip
- request a refund for health care costs
- request compensation for lost, stolen or delayed baggage
Cancel your trip
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1. Call your travel service provider to cancel your trip. |
Travel agent, wholesaler, cruise line, lodging, online travel provider or airline |
2. Download, complete and print out the following form: |
Cancellation Insurance Claim (PDF, 124 KB) |
3. Send the form to Desjardins Financial Security at the following address: |
Desjardins Financial Security Life Assurance Company 200, rue des Commandeurs Lévis, QC G6V 6R2 |
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Get assistance while on your trip
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Call our Travel Assistance Service (toll free): |
Canada and the U.S.:
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Elsewhere in the world (excluding the Americas),
To speak directly with a Canadian operator who will put through your collect call to the Assistance Service, dial the Canada Direct access code from the country you are in. Codes are available on the Canada Direct website. |
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For more information, see In case of emergency.
Request a refund for health care costs
Quebec residents: if the health care and services you received while on your trip
resulted from an accident involving a motor vehicle, please contact our customer service department directly at 1-800-463-1623 to make your claim.
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1. Download, complete and print out the appropriate form(s) for your province of residence: |
Residents of other provinces: please call 1-800-465-7822. |
2. Send the form(s) to Desjardins Financial Security at the following address: |
Desjardins Financial Security Life Assurance Company 200, rue des Commandeurs Lévis, QC G6V 6R2 |
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Request compensation for lost, stolen or delayed baggage
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1. Download, complete and print out the following form: |
Baggage Claim (PDF, 96 KB) |
2. Send the form to Desjardins Financial Security at the following address: |
Desjardins Financial Security Life Assurance Company 200, rue des Commandeurs Lévis, QC G6V 6R2 |
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 Online |
See the Travel Insurance Guide (PDF, 735 KB) |
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 By phone |
1-800-463-1623, Monday to Friday from 8:00 a.m. to 8:00 p.m., and Saturday from 8:30 a.m. to 4:30 p.m. |
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1. You can ask the telephone operator for the overseas area code or you can find it in a phone book.
