Assistance services
As soon as your Vision contract goes into effect and until coverage terminates, you have access to a wide range of assistance services at no charge for support at every life stage and at critical moments.
Certain services are available to all insureds, while others are available only with a certain coverage or solution.
Services offered to all insureds
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Desjardins Estate Settlement Assistance Service |
Invaluable support if you are ever appointed liquidator of an estate. Liquidators receive a comprehensive information kit that lists the steps to follow to liquidate a succession as well as the forms required. In addition,
liquidators have access to a legal advisor at all times for answers to their questions. |
Legal Assistance |
Access to general information on legal questions that come up in day-to-day life (i.e., labour law, landlord-tenant relations, fraud, bankruptcy, good-neighbour relations, etc.). |
Convalescence Assistance – Referrals |
Information about resources available in your local area in terms of home nursing care, private convalescence centers, domestic help, etc. |
Health Assistance |
Answers to your health-related questions (i.e., nutrition, child care, drug addiction centres, fitness, allergies, vaccination, local health resources, etc.). |
Travel Assistance |
Available as part of Travel Insurance. Provides help in the event of medical emergencies or problems encountered while travelling outside your province of residence. International travellers can also obtain information about
any vaccinations required for their destination and recommended precautions. |
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Solution and coverage related services
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A wealth of information and advice to facilitate your business travels (i.e., meeting room reservations, names and addresses of local professionals, pet sitting and snow removal services while you’re away,
etc.). |
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Convalescence Assistance – Coordination (Available with Critical Illness – with Home Care Services, Hospitalization and Convalescence and Loss of Independence coverages) |
Support during convalescence when you need it most. A team of experts coordinates the care you need by:
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Psychological Assistance (Available with Critical Illness – with Home Care Services and Independent Lifestyle Solution) |
Helps you adapt to the onset of a critical illness or loss of independence. Psychologists are available to listen and steer you toward short-term solutions. |
Home Assistance (Available with the Independent Lifestyle Solution) |
Provides advice and referrals to help you with home maintenance and emergency repairs if you lose your independence. |
Best Doctors Inc. (Available with Critical Illness – with Home Care Services) |
Leading-edge expertise and medical advice if you contract an illness or require surgery covered by your critical illness insurance policy. Best Doctors Inc. puts its impressive database of over 50,000 renowned specialists to work for you. |
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Customized services, with the exception of Best Doctors Inc., are provided by Sigma Assistel, an independent telephone assistance company. All information exchanged with a professional is treated in a confidential manner.
To get a Vision contract, please meet with a financial security advisor1 at a caisse or Desjardins Business Centre.
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 By e-mail |
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 By phone |
1-877-678-8018 |
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 At the caisse
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Make an appointment with a financial security advisor at a caisse.
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 At a Desjardins Business Centre
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Make an appointment with a financial security advisor at a Desjardins Business Centre.
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This document is provided for informational purposes only. Only the policy and the insurance application will be used to settle legal disputes. Certain exclusions and restrictions may apply.
1. Life and health insurance agent in Ontario. Financial security advisors are employees of Desjardins Financial Security, Financial Services Firm.
