Information and support

Get all the information you need to fully enjoy the benefits of AccèsD.

Required equipment
The technical requirements and supported browsers for AccèsD.
Statement templates
To download your monthly statement and import it into the software program of your choice.
Accounting software compatible with AccèsD
Do your banking reconciliations with Quicken or Microsoft Money.

In order to meet our members' needs, a technical support team is available Monday to Friday from 8:00 a.m. to 9:00 p.m. and Saturday and Sunday from 8:00 a.m. to 8:00 p.m.

For any technical question about the AccèsD service (transaction security, display problems, statements, online application forms, problems accessing the site because of equipment, etc.), please contact a technician:

  • by telephone, at 514-253-7350 or 1-877-253-7350.

For questions of a non-technical nature regarding AccèsD (navigation, use of menus and functions, etc.), call one of the following numbers:

In Montreal: 514-522-2373
Elsewhere in Quebec, Canada and United States: 1-800-CAISSES (1-800-224-7737)

Money working for people