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Personal services

AccèsD transactional services
Debit and ATM card (Desjardins Access Card)
VISA Desjardins credit cards

Contact a branch

AccèsD transactional services

Technical questions
(Transaction security, problems displaying statements and online applications, problems accessing the site, etc.)
By e-mail By e-mail
Fill out the form
By phone By phone
514-253-7350 or 1-877-253-7350
Monday to Friday, 8:00 a.m. to 9:00 p.m., Saturday and Sunday, 8:00 a.m. to 9:00 p.m.

Non-technical questions
(Navigation, how to use menus, functions, etc.)
By phone By phone   
Montreal area: 514-522-2373
Elsewhere in Quebec, Canada and the U.S.: 1-800-CAISSES (1-800-224-7737)

Debit or ATM card – Desjardins Access Card

Get a Desjardins Access Card

Replace a damaged card
By phone By phone
Montreal area: 514-522-2373
Elsewhere in Canada and the U.S.: 1-800-CAISSES (1-800-224-7737)
At the branch At the branch
Please see a branch staff member.

Report a lost or stolen* debit card

Retrieve a card retained by an ATM
By phone By phone
Canada and the U.S.: 1-800-361-5121
Elsewhere in the world: 514-281-9289 (call collect)
At the branch At the branch
Please see a branch staff member.
*Please also report stolen cards to the police.

Get a new PIN
(Personal Identification Number)
At the branch At the branch
Please see a branch staff member. Have with you two valid pieces of valid I.D., one with your signature.

For security reasons, we cannot assign new PINs by phone or e-mail.

VISA Desjardins credit cards

Questions or comments
By e-mail By e-mail
Fill out the form
Lost or stolen card

Change of address

Account information
By phone By phone
Montreal area: 514-397-4415
Elsewhere in Canada and the U.S.: 1-800-363-3380
Other countries (call collect): 514-397-4610
Address and other phone numbers for VISA Desjardins Card Services

Contact a branch

By phone By phone
Find the phone number of the branch you want to reach.

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