Member relations

Contact us with complaints or suggestions as to how we may improve our service quality.

By e-mail	Fill out the form Give a brief description of the facts and provide the branch identification (transit) number.
By phone	Desjardins members Montreal area: 514-522-2373 Elsewhere in Quebec, Canada and the U.S.: 1-800-CAISSES (1-800-224-7737) Desjardins Bank clients Hallandale Beach Branch: 954-454-1001 Pompano Beach Branch: 954-785-7110 Lauderhill Branch: 954-578-7328
At the branch	Please see your branch manager to discuss the situation.

If the problem is still not resolved, contact the Ombudsman of Desjardins Group:

• By phone, at 514-281-7434 or 1-866-448-6886, ext. 7434