Desjardins Credit Union [Change site]
In case of emergency
If you become ill or are injured while travelling outside your province of residence, you must contact the Assistance Service for approval before going to a healthcare facility. If you fail to call the Assistance Service in advance or you disregard their instructions, you will have to pay a portion of your expenses (30% of the first $10,000 of expenses incurred that would otherwise be eligible for reimbursement after any deductible had been applied). If you are unable to call, a person accompanying you must contact the Assistance Service on your behalf within 24 hours of the event.
Make sure you have the following information handy:
- your contract number
- your departure and return dates
- the name and phone number of your physician
- the name of the person to contact in an emergency and his or her phone number
The following information must be provided:
- caller's information (name, phone number, etc.)
- information about the sick or injured person (name, date of birth, permanent address, phone number, SIN, other travel insurance)
- where the sick or injured person can be reached
- information about the attending physician(s) abroad (name, phone number, etc.)
- what medication the insured is currently taking
- a summary of the circumstances under which the illness or injury occurred
In case of accident or illness outside your province of residence, contact the Assistance Service immediately.
Contact the Assistance Service toll free: |
Canada and the U.S.: 1-800-465-6390 Anywhere in the world (except North and South America)
To speak directly with a Canadian operator who will put through your collect call to the Assistance Service, dial the Canada Direct access code from the country you are in. Codes are available on the Canada Direct website. |
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1. You can ask the telephone operator for the overseas area code or you can find it in a phone book.
