Claims

All loan insurance claims must be submitted to the insured's branch .

Desjardins Financial Security may ask you to provide, as soon as possible, additional information required to assess your claim.

In case of disability

You may submit a claim once you have been totally disabled for at least:

  • 30 consecutive days, if your disability is the result of an accident or an illness requiring hospitalization for at least 72 consecutive hours (benefits are payable as of the 31st day);
  • 90 consecutive days, if your disability is the result of an illness (benefits are payable retroactively to the 31st day).

Termination of disability payments

To avoid having to pay back overpaid benefits, you must contact Desjardins Financial Security at 1-866-333-7220 if you:

  • go back to work;
  • go back to school or get job training;
  • are no longer totally disabled.

In case of death

It is important to bring along the insured's death certificate.

For more information
At the branch At the branch
Contact an advisor at the insured's branch.

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