Personal services

AccèsD services
Debit and ATM card (Desjardins Access Card)
Investment (Desjardins Trust, Desjardins Securities)
Life and health insurance (Desjardins Financial Security)
VISA Desjardins credit cards

Contact a branch

AccèsD services

Technical questions (Transaction security, problems displaying statements and online applications, problems accessing the site, etc.)	By e-mail	AccèsD Internet users: Use the AccèsD message box Non-users: Fill out the form
	By phone	514-253-7350 or 1-877-253-7350 Monday to Friday, 8:00 a.m. to 9:00 p.m., Saturday and Sunday, 8:00 a.m. to 9:00 p.m.

Non-technical questions (Navigation, how to use menus, functions, etc.)	By phone	1–866–DCUNION (1–866–328–6466)

Debit or ATM card – Desjardins Access Card

Get a Desjardins Access Card Replace a damaged card	At the branch	Please see a branch staff member.

Report a lost or stolen* debit card Retrieve a card retained by an ATM	By phone	Canada and the U.S.: 1-800-361-5121 Elsewhere in the world: 514-281-9289 (call collect)
	At the branch	Please see a branch staff member.
	*Please also report stolen cards to the police.

Get a new PIN (Personal Identification Number)	At the branch	Please see a branch staff member. Have with you two valid pieces of valid I.D., one with your signature. For security reasons, we cannot assign new PINs by phone or e-mail.

Investment – Desjardins Securities

Full-service brokerage – DS	By e-mail	Fill out the form
	By phone	1-888-987-1749 Address and other numbers

Online brokerage – Disnat	By e-mail	AccèsD Internet users: Use the AccèsD message box Non-users: Fill out the form
	By phone	514-842-2685 or 1-800-268-8471 Address and other numbers

Investment – Desjardins Trust

branch members	By phone	1–866–DCUNION (1–866–328–6466)
Business Center clients	By phone	Montreal area: 514-286-3225 Elsewhere in Canada and the U.S.: 1-800-361-2680 Address and other numbers

Life and health insurance – Desjardins Financial Security

By e-mail	AccèsD Internet users: Use the AccèsD message box Non-users: Fill out the form
By phone	1-866-647-5088 Address and other numbers

VISA Desjardins credit cards

Questions or comments	By e-mail	AccèsD Internet users: Use the AccèsD message box Non-users: Fill out the form
Lost or stolen card Change of address Account information	By phone	Montreal area: 514-397-4415 Elsewhere in Canada and the U.S.: 1-800-363-3380 Other countries (call collect): 514-397-4610
	Address and other phone numbers for VISA Desjardins Card Services

Contact a branch

By phone	Find the phone number of the branch you want to reach.