Member relations

Contact us with complaints or suggestions as to how we may improve our service quality.

By e-mail	Fill out the form Give a brief description of the facts and provide the branch identification (transit) number.
By phone	1-866-DCUNION (1-866-6466)
At the branch	Please see your branch manager to discuss the situation.

If the problem persists, you may write a confidential letter to the President of the Board of Directors, describing your dissatisfaction and expectations. Include your name and address.

If the problem is still not resolved, contact the Ombudsman of Desjardins Group:

• By phone, at 514-281-7434 or 1-866-448-6886, ext. 7434