Personal services

AccèsD transactional services
Auto and home insurance (Desjardins General Insurance)
Debit and ATM card (Desjardins Access Card)
Investment (Desjardins Trust, Desjardins Securities, investment advisors)
Life and health insurance (Desjardins Financial Security)
VISA Desjardins credit cards

Or contact

• a caisse
• a mortgage representative

AccèsD transactional services

Technical questions (Transaction security, problems displaying statements and online applications, problems accessing the site, etc.)	By e-mail	Fill out the form
	By phone	514-253-7350 or 1-877-253-7350 Monday to Friday, 8:00 a.m. to 9:00 p.m., Saturday and Sunday, 8:00 a.m. to 9:00 p.m.

Non-technical questions (Navigation, how to use menus, functions, etc.)	By phone	Montreal area: 514-522-2373 Elsewhere in Quebec, Canada and the U.S.: 1-800-CAISSES (1-800-224-7737)

Auto and home insurance – Desjardins General Insurance

By e-mail	Fill out the form
By phone	1-800-567-2423 Address and other numbers

Debit or ATM card – Desjardins Access Card

Get a Desjardins Access Card Replace a damaged card	By phone	Montreal area: 514-522-2373 Elsewhere in Canada and the U.S.: 1-800-CAISSES (1-800-224-7737)
	At the caisse	Please see a caisse staff member.

Report a lost or stolen* debit card Retrieve a card retained by an ATM	By phone	Canada and the U.S.: 1-800-361-5121 Elsewhere in the world: 514-281-9289 (call collect)
	At the caisse	Please see a caisse staff member.
	*Please also report stolen cards to the police.

Get a new PIN (Personal Identification Number)	At the caisse	Please see a caisse staff member. Have with you two valid pieces of valid I.D., one with your signature. For security reasons, we cannot assign new PINs by phone or e-mail.

Investment – Desjardins Securities

Full-service brokerage – DS	By e-mail	Fill out the form
	By phone	1-800-361-4342 Address and other numbers

Online brokerage – Disnat	By e-mail	Fill out the form
	By phone	514-842-2685 or 1-800-268-8471 Address and other numbers

Investment – Desjardins Trust

By phone	Montreal area: 514-286-3225 Elsewhere in Canada and the U.S.: 1-800-361-2680 Address and other numbers

Investment – Investment advisors

By e-mail	Make an appointment with an advisor at a caisse: Fill out the form
By phone (Members)	Montreal area: 514-522-2373 Elsewhere in Canada and the U.S.: 1-800-CAISSES (1-800-224-7737)

Life and health insurance – Desjardins Financial Security

By e-mail	Fill out the form
By phone	1-866-647-5088 Address and other numbers

VISA Desjardins credit cards

Questions or comments	By e-mail	Fill out the form
Lost or stolen card Change of address Account information	By phone	Montreal area: 514-397-4415 Elsewhere in Canada and the U.S.: 1-800-363-3380 Other countries (call collect): 514-397-4610
	Address and other phone numbers for VISA Desjardins Card Services

Contact a caisse

By e-mail	Questions and comments: Fill out the form To make an appointment with an advisor: Fill out the form
By phone	Find the phone number of the caisse you want to reach.

Contact a Desjardins mortgage representative

By phone (In Quebec only)	1-877-376-7181 (option 4) Find a mortgage representative in your area.