Member relations

Contact us with complaints or suggestions as to how we may improve our service quality.

By e-mail	Fill out the form Give a brief description of the facts and provide the caisse identification (transit) number.
By phone	Montreal area: 514-522-2373 Elsewhere in Quebec, Canada and the U.S.: 1-800-CAISSES (1-800-224-7737)
At the caisse	Please see your caisse manager to discuss the situation.

If the problem persists, you may write a confidential letter to the President of the caisse Board of Directors, describing your dissatisfaction and expectations. Include your name and address.

You may also call the Member Services Committee at the Fédération des caisses Desjardins du Québec at 1-888-556-7212.

If the problem is still not resolved, contact the Ombudsman of Desjardins Group:

• By phone, at 514-281-7434 or 1-866-448-6886, ext. 7434