Click on a question to display or hide the answer.
Q. What do I do if I've forgotten my AccèsD Affaires password?
A. If you are the primary or secondary administrator on the account, please contact one of our technicians at 1-877-253-7350 between 8:00 a.m. and 9:00 p.m. Monday to Friday and 8:00 a.m. to 8:00 p.m. on weekends.
If your user code has employee status, you must request a new password from your primary administrator.
Q. How do I change my AccèsD password?
A. To change your AccèsD password, simply :
- Log on to AccèsD with your current password.
- Click on User filer in the upper right hand corner of the AccèsD header, and then on Change password in the left-hand menu.
If you've forgotten your password, you can get a new one by clicking on Forgot your password? on the AccèsD log-on page.
Q. Do I have to install any new software to log on to AccèsD or AccèsD Affaires?
A. No software installation is required.
Q. What do I do if I've forgotten my password?
A. Log on to AccèsD. Enter your card number and click on the
Validate button. On the next page, click on
Forgot your password? You'll be prompted to answer a few questions to verify your identity.
If all information is entered correctly, you'll be asked to select a new password. If not, please call 1-800-CAISSES (1-800-224-7737).
The first time you use your new password, you'll be prompted to validate your authentication questions.
Q. How do I sign up for AccèsD transactional services?
A. To sign up for AccèsD Internet or AccèsD Telephone services, you must first:
If you already meet these conditions, see the AccèsD registration page.
Q. Are there times when it's not possible to log on to AccèsD?
A. The AccèsD service is not available during the maintenance period (Sundays between 2:00 a.m. and 6:00 a.m.)
Find out more about AccèsD.
Q. What happens if I answer one of my personal questions incorrectly?
A. Questions are developed to minimize the chances of forgetting the answers because they all refer to personal events that took place at a specific time in your life. A sophisticated recognition mechanism is implemented to minimize the number of common errors that can happen when you enter your answer.
For example, the system would consider "Saint-Paul", "St-Paul" and "St. Paul" as equivalent answers.
However, if you do not answer a question correctly after several tries, your AccèsD password or AccèsD Affaires user code will be suspended as a precaution. You will then have to contact us to reactivate your access.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
For more information, see How to protect yourself.
Q. Why did the AccèsD and AccèsD Affaires log-on procedure change?
A. The new AccèsD and AccèsD Affaires log-on procedures were set up to maintain our high security standards.
When you see your personal phrase and image on the screen, you know you are on the genuine AccèsD or AccèsD Affaires site. Never enter your password if either of these elements is missing.
If you encounter difficulties, contact our Internet technical support team at 1-877-253-7350.
Find out more about the new AccèsD and AccèsD Affaires log-on procedure.
Q. How do I choose an AccèsD password?
A. When you register for AccèsD, you are provided with a temporary password, which you must change the first time you use the system.
Your AccèsD Internet password must be composed of 6 to 12 characters. The first 3 characters must be numbers and the rest of the password must include at least 1 letter.
To use AccèsD Telephone, simply use the first 3 digits of your AccèsD Internet password.
Find out more about choosing a password.
Q. How does enhanced log-on work?
A. The enhanced log-on procedure acts on 2 levels. Every time you want to log on to AccèsD or AccèsD Affaires, the system will recognize the computer you are using.
If we detect that you are trying to log on from a computer other than your usual computer, we will ask you one of your personal questions. If you answer the question correctly, we will display your image and personal phrase on the screen where you must enter your password.
The image and personal phrase you have selected when configuring your security settings will ensure that you are logged on to the genuine AccèsD or AccèsD site.
You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.
Never enter your password if either of these elements is missing!
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
Q. What do I do if I've forgotten my AccèsD Affaires password?
A. If you are the primary or secondary administrator on the account, please contact one of our technicians at 1-877-253-7350 between 8:00 a.m. and 9:00 p.m. Monday to Friday and 8:00 a.m. to 8:00 p.m. on weekends.
If your user code has employee status, you must request a new password from your primary administrator.
Q. How do I change my AccèsD password?
A. To change your AccèsD password, simply :
- Log on to AccèsD with your current password.
- Click on User filer in the upper right hand corner of the AccèsD header, and then on Change password in the left-hand menu.
If you've forgotten your password, you can get a new one by clicking on Forgot your password? on the AccèsD log-on page.
Q. Do I have to install any new software to log on to AccèsD or AccèsD Affaires?
A. No software installation is required.
Q. What do I do if I've forgotten my password?
A. Log on to AccèsD. Enter your card number and click on the
Validate button. On the next page, click on
Forgot your password? You'll be prompted to answer a few questions to verify your identity.
If all information is entered correctly, you'll be asked to select a new password. If not, please call 1-800-CAISSES (1-800-224-7737).
The first time you use your new password, you'll be prompted to validate your authentication questions.
Q. How do I sign up for AccèsD transactional services?
A. To sign up for AccèsD Internet or AccèsD Telephone services, you must first:
If you already meet these conditions, see the AccèsD registration page.
Q. Are there times when it's not possible to log on to AccèsD?
A. The AccèsD service is not available during the maintenance period (Sundays between 2:00 a.m. and 6:00 a.m.)
Find out more about AccèsD.
Q. What happens if I answer one of my personal questions incorrectly?
A. Questions are developed to minimize the chances of forgetting the answers because they all refer to personal events that took place at a specific time in your life. A sophisticated recognition mechanism is implemented to minimize the number of common errors that can happen when you enter your answer.
For example, the system would consider "Saint-Paul", "St-Paul" and "St. Paul" as equivalent answers.
However, if you do not answer a question correctly after several tries, your AccèsD password or AccèsD Affaires user code will be suspended as a precaution. You will then have to contact us to reactivate your access.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
For more information, see How to protect yourself.
Q. Why did the AccèsD and AccèsD Affaires log-on procedure change?
A. The new AccèsD and AccèsD Affaires log-on procedures were set up to maintain our high security standards.
When you see your personal phrase and image on the screen, you know you are on the genuine AccèsD or AccèsD Affaires site. Never enter your password if either of these elements is missing.
If you encounter difficulties, contact our Internet technical support team at 1-877-253-7350.
Find out more about the new AccèsD and AccèsD Affaires log-on procedure.
Q. How do I choose an AccèsD password?
A. When you register for AccèsD, you are provided with a temporary password, which you must change the first time you use the system.
Your AccèsD Internet password must be composed of 6 to 12 characters. The first 3 characters must be numbers and the rest of the password must include at least 1 letter.
To use AccèsD Telephone, simply use the first 3 digits of your AccèsD Internet password.
Find out more about choosing a password.
Q. How does enhanced log-on work?
A. The enhanced log-on procedure acts on 2 levels. Every time you want to log on to AccèsD or AccèsD Affaires, the system will recognize the computer you are using.
If we detect that you are trying to log on from a computer other than your usual computer, we will ask you one of your personal questions. If you answer the question correctly, we will display your image and personal phrase on the screen where you must enter your password.
The image and personal phrase you have selected when configuring your security settings will ensure that you are logged on to the genuine AccèsD or AccèsD site.
You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.
Never enter your password if either of these elements is missing!
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
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