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See the list of frequently asked questions by category (FAQ)

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AccèsD

Technical support	Information on how to clear your browser's cache memory, financial management software such as Microsoft Money, etc.
Log-on procedure	Information about the AccèsD log-on procedure.
Features	Additional information on how to register for AccèsD, AccèsD monthly statements of accounts, ordering cheques, inter-institution transfers, adding a bill to your bill file, etc.
epost service™	Everything you need to know about epost, the free online bill delivery service.
Change of address	How to report a change of address, the loan penalty reimbursement program for those who move, etc.
Cost	What's free and what's not on AccèsD.

^TM Trademark of Canada Post Corporation.

AccèsD Affaires

Technical support	How to clear your browser's cache memory, change your password, and more.
Log-on procedure	Information about the AccèsD Affaires log-on procedure.
Features	Additional information about how to register for the AccèsD Affaires service, add organizations to your bill file, print out bank confirmations, etc.
Data transmission (direct deposit-withdrawal)	How to cancel payroll files, etc.

Mobile services

Technical support	Information to help you get started with Desjardins mobile services.
Logon Procedure	Find out more about the logon procedure for AccèsD and AccèsD Affaires and what to do in case of a problem.
Security	The security features of the AccèsD mobile site.
Features	A description of the transactions you can do on the AccèsD mobile site.
Fees	Find out more about the fees for using Desjardins mobile services.

Personal financial products and services

Accounts and fees	Information about funds transfers, investment statements, holds on funds, service charges, etc.
TFSA	Get more information on the Tax-Free Savings Account
LIRAs and Locked-In RSPs	Information about LIRAs and Locked-In RSPs.
Loans	Find out more about interest on loans, downpayments on homes, and more.
Market-linked guaranteed investments	Additional information about market-linked guaranteed investments.
RRSPs	Information about RRSPs.
Annuities	Find the information you need about annuities.
Member dividends	Learn about member dividends, how they're paid out to Desjardins members, and more.
Surplus shares	Details about this exclusive Desjardins program that lets members choose to receive member dividends from their caisse or branch in the form of shares.
Estate settlement	Important information about settling an estate.

Business financial products and services

Merchant solutions

Additional information about payment solutions you can offer your customers.

Youth/Students

Student Loan Management Service	How to reach the Student Loan Management Service.
D Capital Solution	Find out more about this offer specially designed for students with substantial financial needs because of their field of study.
Chrome@dos program	More information about this program for teens.

Security

Logging on to AccèsD and AccèsD Affaires	Find answers to your questions about the AccèsD and AccèsD Affaires log-on procedure.
Phishing	Learn about phishing and how to avoid falling for this scam.
Deposit insurance	Find out more about how deposits are insured for members of Desjardins caisses in Quebec.
Debit and credit card fraud	Learn how to protect your debit and credit cards.
Computer virus fraud	Find out how to install software on your computer to prevent computer virus fraud.
Identity theft	Find out more about ways you can protect your personal information and prevent identity theft.
Cheque fraud	See information about how to prevent cheque fraud.

Chip cards

General questions (FAQ)	Basic information about chip cards.
Chip debit cardholders (FAQ)	Information on the change from magnetic stripe debit cards to chip debit cards.
VISA Desjardins chip credit cardholders (FAQ)	Information on the VISA Desjardins chip credit cards and the PIN as an electronic signature.
VISA payWave card (FAQ)	Discover a new contactless payment feature available on VISA Desjardins cards.
Businesses (FAQ)	Information on the replacement of magnetic stripe cards by chip cards.
Merchants (FAQ)	Information on new point of sale terminals and chip cards.

Credit cards

Application and renewal	How to get or renew a VISA Desjardins card.
Account management	Information about changing your address and managing your VISA account.
Pay an account	Find out how to pay a VISA account.
Monthly statement of account	Information about monthly and online statements.
Transactions	Information about VISA card transactions.
Cash advance	Learn how to make cash advances and about the related fees.
Available cards and services	Information about VISA Desjardins cards and their advantages.
BONUSDOLLARS	Everything you need to know about the Desjardins BONUSDOLLARS Rewards Program.
Insurance	Learn about the insurance available with VISA cards.
Abroad	Information about using VISA cards outside of Canada.
VISA Desjardins cheques	Find out more about VISA Desjardins cheques.
Account information	Information about your VISA account.
Sponsorship application	Learn how to apply for a sponsorship.

Technical support

Internet	How to empty your browser's cache memory and more.
Business hours and contact information	How and when you can reach our technical support team.
RSS news feeds	Find out how to use RSS news feeds.

ATMs

Desjardins Access Card and PIN	Find out more about the Desjardins Access Card, selecting a PIN, ways to protect your card and PIN, etc.
Changing your PIN at Desjardins ATMs	Find out how to change your PIN at a Desjardins ATM.
Debit and credit card fraud	Find out how to protect your cards from criminals.

Desjardins Group

Caisses, branches and Desjardins Business Centres	More information about Desjardins caisses and branches.
Employment and careers	Learn how to apply for a job at Desjardins.
Logos and graphic standards	Information about logos and how Desjardins logos can be used.
Complaints	Find out how to register a comment, suggestion or complaint about a service you’ve received.
Code of Ethics	Read the Desjardins Group Code of Ethics and Professional Conduct and learn how it protects members and clients.
Mobile Take-Back Program	More information about this sustainable development program.




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	By phone	Montreal area: 514-CAISSES (514-224-7737) Elsewhere in Quebec, Canada and the U.S.: 1-800-CAISSES (1-800-224-7737)