Caisses Desjardins du Québec and Caisses populaires de l'Ontario [Change site]
Home
>
Contact us
>
See the list of frequently asked questions by category (FAQ)
>
Chip cards
>
Merchants (FAQ)
Merchants (FAQ)
Q. When will Desjardins replace my existing point of sale terminal with a chip-enabled terminal?
A. Desjardins began implementing chip-enabled point of sale terminals in January 2009. Because of the number of Desjardins terminals in use throughout Canada, the replacement process will be ongoing for the next few years. No action is required on your part to get your new terminal. Desjardins will contact each merchant to plan for the installation of replacement equipment.
Q. How much will it cost to replace my point of sale terminal?
A. All charges associated with replacing point of sale terminals are the responsibility of Desjardins.
Q. Who is in charge of training merchants during the transition period?
A. Desjardins Card Services trains both merchants and personnel and provides all material required for the new equipment.
Q. Will it be difficult for me to adapt to the new point of sale terminals?
A. No. The terminal prompts you, taking you through all the steps required. Also, when new point of sale terminals are installed, a technician provides training and a user manual describing all the functions of the terminal. When he or she leaves, you will be ready to make transactions easily on your new terminal.
Q. Do I have to replace my point of sale terminal with a chip-enabled one?
A. Yes, the Canadian Payments Association is making the transition to chip card technology. All Canadian payment service company terminals will be replaced to comply with the new standards.
Q. Are chip credit cards that include other payment methods, such as contactless payment, accepted by Desjardins point of sale terminals?
A. Yes. Desjardins terminals, whether or not they accept chip cards, are equipped to securely process transactions made using chip cards that include contactless payment.
Q. Do chip cards completely eliminate chargebacks?
A. Chip card technology reduces skimming fraud, which considerably reduces chargebacks.
 |
|||
 |
|||
|
|||
|
VISA Desjardins credit cardholders
|
Montreal area: 514-397-4415
Elsewhere in Canada: 1-800-363-3380 |
|
|
|||
|
|||
|
VISA Desjardins Business, Corporate or Purchasing cardholders
|
Montreal area: 514-397-4600
Elsewhere in Canada: 1-800-266-5662 |
|
|
|||
|
|||
|
Desjardins Access Card users
Desjardins Business Access Card users |
1-800-CAISSES (1-800-224-7737)
1-877-ACCESD A (1-877-222-3732) |
|
|
|||
