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VISA Desjardins chip credit cardholders (FAQ)

Q. What changes do VISA Desjardins chip cards bring?

A. When making transactions at retail outlets equipped with chip-enabled point of sale terminals, the chip card is inserted into the terminal and remains there until the end of the transaction. Your PIN replaces your signature.

Q. When will I receive my VISA Desjardins chip card?

Cards are replaced according to card expiry dates. Replacement of VISA Desjardins cards across Canada will be ongoing until the beginning of 2012.

As for new card accounts, they are automatically issued chip cards.

Q. Can I put a PIN on my VISA Desjardins chip card?

If you already have a PIN on your card, it will automatically be transferred to your new card. If not, see the instructions on your new card holder regarding how to put a PIN on your card by phone through Desjardins Card Services (DCS).

You can also put a PIN on your card in person at any caisse.

Q. Should I hurry and put a PIN on my magnetic stripe credit card?

A. You don’t need to hurry and put a PIN on your current credit card. Having one, however, can be useful since it allows you to get cash advances at Desjardins, Interac, PLUS and VISA ATMs throughout the world.

Q. How do I change my PIN?

at any Desjardins ATM
by contacting Desjardins Card Services
in person at a caisse

Q. Why do some retailers allow me to make credit card transactions without having to enter a PIN or sign a receipt?

A. This is a new payment method (commonly called “contactless payment”) available for small dollar transactions at certain retailers.

Q. Can I choose to enter my PIN or sign a receipt when making a transaction?

A. When making a transaction on chip-enabled equipment, you must follow the instructions displayed on the terminal to make the transaction with your PIN. If the equipment has not been upgraded to chip technology, you’ll have to sign a transaction receipt.

Q. Why did I have to sign a transaction receipt the first time I used my VISA Desjardins chip card if it was done on a chip-enabled terminal?

A. You only have to sign a transaction receipt when you use your chip card for the first time. Afterwards your PIN will replace your signature as your authorization for the transaction.