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Q. How do I change the address of my VISA Desjardins account?
A. Online on AccèsD
If you use the AccèsD Internet service, you can change the address of your VISA Desjardins account online:
- Log on to AccèsD.
- Click on the Cards tab.
- Select the appropriate credit card and click Access/Modify account.
- In the left-hand menu in the Account management section, click Change your address.
- Enter your new address.
By e-mail
If you don’t use the AccèsD Internet service or if you prefer having us change the address for you by e-mail, please use the secure form to send us the following information:
- Your VISA Desjardins card number
- Your home phone number (old and new one)
- Your date of birth
- Your mother's maiden name
- Your new address
- The date your change of address will come into effect
Fill out the form
By phone
You may also change your address by phone, 24 hours a day, 7 days a week. Just call 514-397-4415 or 1-800-363-3380 (toll-free). Follow the instructions and dictate your new address to the automated system. It will automatically register to your VISA Desjardins account.
To find out more, go to the Change of address page.
Q. How do I enter an address for a residence outside of Canada?
A. By e-mail
To enter an address for a residence outside of Canada, please use the secure form to send us the following information:
- Your VISA Desjardins card number
- Your home phone number (old and new one)
- Your date of birth
- Your mother's maiden name
- Your new address
- The date your change of address will come into effect
Please note that we cannot change your adress permanently address when you are outside of the country and require the date of your return to Canada. If you do not know the date, your previous address will automatically be reinstated on your account after one year.
Fill out the form
By phone
You can also change your address by calling an advisor at 514-397-4415 or 1-800-363-3380 (toll-free). Business hours are Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday to Sunday 8:30 a.m. to 5:00 p.m..
To find out more, go to the Change of address page.
Q. I reported my change of address to my caisse. Will it automatically be changed for my VISA Desjardins account as well?
A. If you changed your address with your caisse, the new address will not automatically be made to your VISA Desjardins account. Please contact Desjardins Card Services to report your change of address.
To find out more, see the Change your address page.
Q. How do I change my e-mail address?
A. Online on AccèsD
If you use the AccèsD service, you can change your e-mail address online:
- Log on to AccèsD.
- Click on the Cards tab.
- Select the appropriate credit card and click Access/Modify account.
- In the left-hand menu in the Account management section, click Change your address.
- Enter your new e-mail address.
By e-mail
If you don’t use the AccèsD Internet service or if you prefer having us change your address for you, please use the secure form to send us the following information:
- Your VISA Desjardins card number
- Your home phone number
- Your date of birth
- Your mother's maiden name
- Your new e-mail address
- The date your change of address will come into effect
Fill out the form
By phone
You can also change your address by calling an advisor at 514-397-4415 or 1-800-363-3380 (toll-free). Business hours are Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday to Sunday 8:30 a.m. to 5:00 p.m..
To find out more, see the Change your address page.
Q. How do I increase the credit limit on my VISA Desjardins card?
A. Online on AccèsD
If you use the AccèsD Internet service, you can apply for a credit limit increase online:
- Log on to AccèsD.
- Click on the Cards tab.
- Select the appropriate credit card and click Access/Modify account.
- In the left-hand menu in the Account management section, click Increase credit limit.
- Provide the required information.
You will be able to specify how much of an increase you want. To confirm your application, enter the same password you use to log onto AccèsD. It will be considered as your electronic signature.
By e-mail
If you don’t use the AccèsD Internet service or if you prefer that we process your application by e-mail, please use the secure form to send us your:
- VISA Desjardins card number
- home phone number
- date of birth
- mother's maiden name
- desired credit limit
Fill out the form
By phone
You can apply for a credit limit increase by phone, 24 hours a day, 7 days a week by calling 514-397-4415 or 1-800-363-3380 (toll-free) and following the instructions. Press “0” to speak to a credit analyst on Mondays, Tuesdays and Fridays from 8:30 a.m. to 8:00 p.m., on Wednesdays and Thursdays from 8:30 a.m. to 8:30 p.m., and on Saturdays and Sundays from 8:30 a.m. to 4:30 p.m..
To find out more, go to the Increase your credit card limit page.
Q. How do I increase my Accord D credit limit?
A. Online on AccèsD
If you use the AccèsD Internet service, you can apply for an Accord D limit increase online:
- Log on to AccèsD.
- Click on the Cards tab.
- Select the appropriate credit card and click Access/Modify account.
- In the left-hand menu in the Accord D Financing section, click Increase your Accord D limit.
- Provide the required information.
You will be able to specify how much of an increase you want. To confirm your application, enter the same password you use to log onto AccèsD. It will be considered as your electronic signature.
By e-mail
If you don’t use the AccèsD Internet service or if you prefer that we process your application by e-mail, please use the secure form to send us your:
- VISA Desjardins card number
- home phone number
- date of birth
- mother's maiden name
- desired Accord D limit
Fill out the form
By phone
You can apply for a credit limit increase by phone, 24 hours a day, 7 days a week by calling 514-397-4415 or 1-800-363-3380 (toll-free) and following the instructions. You can press “0” to speak to a credit analyst Monday to Friday, from 6:30 a.m. to midnight, and Saturday to Sunday from 7:00 a.m. to 10:00 p.m..
Q. I need to replace my VISA Desjardins card. How can I order a new one?
A. Online on AccèsD
If you use the AccèsD Internet service, you can apply for a credit limit increase online:
- Log on to AccèsD.
- Click on the Cards tab.
- Select the appropriate credit card and click Access/Modify account.
- In the left-hand menu in the Account management section, click Replace your card.
- Click Validate to receive a new VISA Desjardins card by mail within 10 business days.
By phone
If you don’t use AccèsD, you can call Customer Service at 514-397-4415 or 1-800-363-3380 (toll-free). Business hours are Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday to Sunday 8:30 a.m. to 5:00 p.m..
To find out more, see Replace a damaged card.
Q. How do I upgrade or switch the VISA Desjardins card that I have now?
A. Online on AccèsD
If you use the AccèsD Internet service, you can apply for an upgraded or new card online:
- Log on to AccèsD.
- Click on the Online applications tab.
- In the Desjardins Card Services section of the left-hand menu, click Apply for a credit card.
- In the Personal information section, check the Replace current card box.
By phone
If you don’t use AccèsD or if you prefer to make your request by phone, call Customer Service at 514-397-4415 or 1-800-363-3380 (toll-free). Business hours are Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday to Sunday 8:30 a.m. to 5:00 p.m..
Q. I would like to add another person to my VISA Desjardins account. How do I get a second card?
A. Online on AccèsD
If you use the AccèsD Internet service, you can order an additional card online:
- Log on to AccèsD.
- Click on the Cards tab.
- Select the appropriate credit card and click Access/Modify account.
- In the left-hand menu in the Account management section, click Request an additional card.
- Fill out, print and sign the form and send it to the following fax number or address.
Fax: 514-397-0404 or 1-888 875-0444 (toll-free).
Desjardins Card Services
425, avenue Viger Ouest
Montréal (Quebec)
H2Z 1W5
We will send a card to the co-applicant when we receive the document.
By e-mail
If you don’t use the AccèsD Internet service or if you prefer to receive the form by mail, please use the secure form to send us the following information:
- Your VISA Desjardins card number
- Your home phone number
- Your date of birth
- Your mother's maiden name
- The name of the person that you want to add on your account
Fill out the form
By phone
You can also request the form by phone from Customer Service at 514-397-4415 or 1-800-363-3380 (toll-free). Business hours are Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday to Sunday 8:30 a.m. to 5:00 p.m..
To find out more, see Request an additional card.
Q. How can I get a better interest rate on my VISA Desjardins card?
A. You can get a better interest rate on your VISA Desjardins card by adding the Low Interest Rate option for a $30.00 annual fee. The lower rate is 11.8% on the VISA Desjardins FOR STUDENTS ONLY, VISA Desjardins Classic and VISA Desjardins Odyssey GOLD cards, and 12.8% on the VISA Desjardins Elegance GOLD card.
Online on AccèsD
If you use the AccèsD Internet service, you can order an additional card online:
- Log on to AccèsD.
- Click on the Cards tab.
- Select the appropriate credit card and click Access/Modify account.
- In the left-hand menu in the Account management section, click Add option(s).
- Select the Low interest rate option.
By e-mail
If you don’t use AccèsD or if you prefer that we add the Low Interest Rate option for you please use the secure form to send us your:
- VISA Desjardins card number
- home phone number
- date of birth
- mother's maiden name
Fill out the form
By phone
You can also add the Low Interest Rate option by calling Customer Service department at 514-397-4415 or 1-800-363-3380 (toll-free). Business hours are Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday to Sunday 8:30 a.m. to 5:00 p.m..
Q. How do I change the address of my VISA Desjardins account?
A. Online on AccèsD
If you use the AccèsD Internet service, you can change the address of your VISA Desjardins account online:
- Log on to AccèsD.
- Click on the Cards tab.
- Select the appropriate credit card and click Access/Modify account.
- In the left-hand menu in the Account management section, click Change your address.
- Enter your new address.
By e-mail
If you don’t use the AccèsD Internet service or if you prefer having us change the address for you by e-mail, please use the secure form to send us the following information:
- Your VISA Desjardins card number
- Your home phone number (old and new one)
- Your date of birth
- Your mother's maiden name
- Your new address
- The date your change of address will come into effect
Fill out the form
By phone
You may also change your address by phone, 24 hours a day, 7 days a week. Just call 514-397-4415 or 1-800-363-3380 (toll-free). Follow the instructions and dictate your new address to the automated system. It will automatically register to your VISA Desjardins account.
To find out more, go to the Change of address page.
Q. How do I enter an address for a residence outside of Canada?
A. By e-mail
To enter an address for a residence outside of Canada, please use the secure form to send us the following information:
- Your VISA Desjardins card number
- Your home phone number (old and new one)
- Your date of birth
- Your mother's maiden name
- Your new address
- The date your change of address will come into effect
Please note that we cannot change your adress permanently address when you are outside of the country and require the date of your return to Canada. If you do not know the date, your previous address will automatically be reinstated on your account after one year.
Fill out the form
By phone
You can also change your address by calling an advisor at 514-397-4415 or 1-800-363-3380 (toll-free). Business hours are Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday to Sunday 8:30 a.m. to 5:00 p.m..
To find out more, go to the Change of address page.
Q. I reported my change of address to my caisse. Will it automatically be changed for my VISA Desjardins account as well?
A. If you changed your address with your caisse, the new address will not automatically be made to your VISA Desjardins account. Please contact Desjardins Card Services to report your change of address.
To find out more, see the Change your address page.
Q. How do I change my e-mail address?
A. Online on AccèsD
If you use the AccèsD service, you can change your e-mail address online:
- Log on to AccèsD.
- Click on the Cards tab.
- Select the appropriate credit card and click Access/Modify account.
- In the left-hand menu in the Account management section, click Change your address.
- Enter your new e-mail address.
By e-mail
If you don’t use the AccèsD Internet service or if you prefer having us change your address for you, please use the secure form to send us the following information:
- Your VISA Desjardins card number
- Your home phone number
- Your date of birth
- Your mother's maiden name
- Your new e-mail address
- The date your change of address will come into effect
Fill out the form
By phone
You can also change your address by calling an advisor at 514-397-4415 or 1-800-363-3380 (toll-free). Business hours are Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday to Sunday 8:30 a.m. to 5:00 p.m..
To find out more, see the Change your address page.
Q. How do I increase the credit limit on my VISA Desjardins card?
A. Online on AccèsD
If you use the AccèsD Internet service, you can apply for a credit limit increase online:
- Log on to AccèsD.
- Click on the Cards tab.
- Select the appropriate credit card and click Access/Modify account.
- In the left-hand menu in the Account management section, click Increase credit limit.
- Provide the required information.
You will be able to specify how much of an increase you want. To confirm your application, enter the same password you use to log onto AccèsD. It will be considered as your electronic signature.
By e-mail
If you don’t use the AccèsD Internet service or if you prefer that we process your application by e-mail, please use the secure form to send us your:
- VISA Desjardins card number
- home phone number
- date of birth
- mother's maiden name
- desired credit limit
Fill out the form
By phone
You can apply for a credit limit increase by phone, 24 hours a day, 7 days a week by calling 514-397-4415 or 1-800-363-3380 (toll-free) and following the instructions. Press “0” to speak to a credit analyst on Mondays, Tuesdays and Fridays from 8:30 a.m. to 8:00 p.m., on Wednesdays and Thursdays from 8:30 a.m. to 8:30 p.m., and on Saturdays and Sundays from 8:30 a.m. to 4:30 p.m..
To find out more, go to the Increase your credit card limit page.
Q. How do I increase my Accord D credit limit?
A. Online on AccèsD
If you use the AccèsD Internet service, you can apply for an Accord D limit increase online:
- Log on to AccèsD.
- Click on the Cards tab.
- Select the appropriate credit card and click Access/Modify account.
- In the left-hand menu in the Accord D Financing section, click Increase your Accord D limit.
- Provide the required information.
You will be able to specify how much of an increase you want. To confirm your application, enter the same password you use to log onto AccèsD. It will be considered as your electronic signature.
By e-mail
If you don’t use the AccèsD Internet service or if you prefer that we process your application by e-mail, please use the secure form to send us your:
- VISA Desjardins card number
- home phone number
- date of birth
- mother's maiden name
- desired Accord D limit
Fill out the form
By phone
You can apply for a credit limit increase by phone, 24 hours a day, 7 days a week by calling 514-397-4415 or 1-800-363-3380 (toll-free) and following the instructions. You can press “0” to speak to a credit analyst Monday to Friday, from 6:30 a.m. to midnight, and Saturday to Sunday from 7:00 a.m. to 10:00 p.m..
Q. I need to replace my VISA Desjardins card. How can I order a new one?
A. Online on AccèsD
If you use the AccèsD Internet service, you can apply for a credit limit increase online:
- Log on to AccèsD.
- Click on the Cards tab.
- Select the appropriate credit card and click Access/Modify account.
- In the left-hand menu in the Account management section, click Replace your card.
- Click Validate to receive a new VISA Desjardins card by mail within 10 business days.
By phone
If you don’t use AccèsD, you can call Customer Service at 514-397-4415 or 1-800-363-3380 (toll-free). Business hours are Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday to Sunday 8:30 a.m. to 5:00 p.m..
To find out more, see Replace a damaged card.
Q. How do I upgrade or switch the VISA Desjardins card that I have now?
A. Online on AccèsD
If you use the AccèsD Internet service, you can apply for an upgraded or new card online:
- Log on to AccèsD.
- Click on the Online applications tab.
- In the Desjardins Card Services section of the left-hand menu, click Apply for a credit card.
- In the Personal information section, check the Replace current card box.
By phone
If you don’t use AccèsD or if you prefer to make your request by phone, call Customer Service at 514-397-4415 or 1-800-363-3380 (toll-free). Business hours are Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday to Sunday 8:30 a.m. to 5:00 p.m..
Q. I would like to add another person to my VISA Desjardins account. How do I get a second card?
A. Online on AccèsD
If you use the AccèsD Internet service, you can order an additional card online:
- Log on to AccèsD.
- Click on the Cards tab.
- Select the appropriate credit card and click Access/Modify account.
- In the left-hand menu in the Account management section, click Request an additional card.
- Fill out, print and sign the form and send it to the following fax number or address.
Fax: 514-397-0404 or 1-888 875-0444 (toll-free).
Desjardins Card Services
425, avenue Viger Ouest
Montréal (Quebec)
H2Z 1W5
We will send a card to the co-applicant when we receive the document.
By e-mail
If you don’t use the AccèsD Internet service or if you prefer to receive the form by mail, please use the secure form to send us the following information:
- Your VISA Desjardins card number
- Your home phone number
- Your date of birth
- Your mother's maiden name
- The name of the person that you want to add on your account
Fill out the form
By phone
You can also request the form by phone from Customer Service at 514-397-4415 or 1-800-363-3380 (toll-free). Business hours are Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday to Sunday 8:30 a.m. to 5:00 p.m..
To find out more, see Request an additional card.
Q. How can I get a better interest rate on my VISA Desjardins card?
A. You can get a better interest rate on your VISA Desjardins card by adding the Low Interest Rate option for a $30.00 annual fee. The lower rate is 11.8% on the VISA Desjardins FOR STUDENTS ONLY, VISA Desjardins Classic and VISA Desjardins Odyssey GOLD cards, and 12.8% on the VISA Desjardins Elegance GOLD card.
Online on AccèsD
If you use the AccèsD Internet service, you can order an additional card online:
- Log on to AccèsD.
- Click on the Cards tab.
- Select the appropriate credit card and click Access/Modify account.
- In the left-hand menu in the Account management section, click Add option(s).
- Select the Low interest rate option.
By e-mail
If you don’t use AccèsD or if you prefer that we add the Low Interest Rate option for you please use the secure form to send us your:
- VISA Desjardins card number
- home phone number
- date of birth
- mother's maiden name
Fill out the form
By phone
You can also add the Low Interest Rate option by calling Customer Service department at 514-397-4415 or 1-800-363-3380 (toll-free). Business hours are Monday to Friday 8:00 a.m. to 8:00 p.m., Saturday to Sunday 8:30 a.m. to 5:00 p.m..
By e-mail
By phone
