Caisses Desjardins du Québec and Caisses populaires de l'Ontario [Change site]

Cash advances

Q. How do I transfer money from my VISA Desjardins account to my caisse account?
A. If you are a caisse member and an AccèsD user, you can make cash advances online:
  • Log on to AccèsD.
  • Click in the From column next to your VISA Desjardins account.
  • Click in the To column next to your chequing account.
  • Enter an amount.
  • Click on the Validate button.
  • Check your transaction and click Confirm.

If you don’t use AccèsD, you can’t make cash advances online.

Q. What are the credit charges for cash advances?
A. Cash advances and VISA Desjardins cheques are subject to credit charges that are based on the average daily balance from the date they appear on the account until they are fully paid. Credit charges are based on the current interest rate for the period of the statement of account.

These charges apply to cash advances made at ATMs, on AccèsD or at a teller of any financial institution.

Cash advances made in foreign currency are subject to an additional 1.8%, currency conversion charge which is added to the daily exchange rate.

Q. Why can I use my VISA Desjardins card to make purchases but not cash advances?
A. The cash advance option may be removed from an account because late payments were made in the past year or a credit file shows a high debt ratio.

However, accounts are re-evaluated periodically. Therefore, by making payments on time and respecting the credit limit, the cash advance option may eventually be reactivated on an account.


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Montreal area: 514-253-7392
Elsewhere in Quebec, Canada and the U.S.: 1-877-ACCESD A (1-877-222-3732).
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