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Q. How long does it take to begin receiving an organization's bills and documents by epost once I've added it to the service?
A. Once you've registered for the service and added the organizations whose bills you want to receive by epost, you'll begin receiving your bills as of the next billing cycle.
Q. Why do I need the user name and password I selected when I created my epost box?
A. The user name and password will not be required when you use the epost service on AccèsD. You'll need these, however, to view your bills from the
www.postescanada.ca/eposte site.
The authentication question and answer you select will be used by epost customer service to identify you if you ever need to be reminded of your user name or password.
Never share your AccèsD access code or epost user name and passwords with anyone, even family members. Choose access codes and passwords that are difficult to guess. Never use your birth date or telephone number, as these are too easy to find.
Q. Once I register for epost, what will happen to the paper bills or documents I usually receive by mail?
A. Your bills and documents will no longer be sent by mail. They will be sent electronically by epost to AccèsD.
Not only will managing your bills be easier, but you'll also be helping to protect the environment by reducing the use of paper.
Q. Can I add an organization to epost in my AccèsD account if it is already listed in my spouse's account?
A. No, receiving and viewing bills is a privilege reserved to the primary account holder with the billing organization. Only he or she may add the organization to their epost service on AccèsD.
Q. How will I know if my epost registration request has gone through?
A. You'll receive a notice in your epost box on AccèsD. It can take up to 3 working days for requests to add organizations to the service to be processed. During this time you'll continue to receive your paper bills in the mail.
Q. How will I be notified that a bill or document has arrived in my epost box?
A. There are 2 ways you can be notified that a bill has been delivered to your AccèsD epost box.
Epost sends a notice letting you know an epost bill has arrived on the "Messages" page on AccèsD. You can also select the option of being notified by e-mail that a bill has arrived when you add an organization to the service. A notice will then be sent to the e-mail address you provided when you registered for the service.
Q. What is an epost™ box?
A. An epost box is an electronic and secure mailbox at Canada Post that you can use to receive, pay, print and manage bills and other documents online.
You can create an epost box when you sign up for AccèsD. If you are already an epost user, you can link your existing epost box to AccèsD.
Once your epost box is set up, it can be accessed from the online banking sites of all participating financial institutions and from the www.postescanada.ca/epost Web site.
Q. How do I register for the epost service on AccèsD?
A. Simply log on to AccèsD and select
Register for epost from the left-hand menu. Then create your epost box, and add each organization from whom you'd like to receive your bills electronically using epost.
Q. What should I do if I lose my epost user name and password?
A. Call epost customer service at
1-877-376-1212.
When speaking with epost, you'll need to identify yourself with your authentication question and answer. If you forget these, you'll be able to find them in your epost box on AccèsD.
Q. Can I pay bills once I've viewed them in my epost mailbox?
A. Yes, and this is why the epost service is so convenient. You can receive, view and pay your bills all in one location on AccèsD.
Q. How long does it take to begin receiving an organization's bills and documents by epost once I've added it to the service?
A. Once you've registered for the service and added the organizations whose bills you want to receive by epost, you'll begin receiving your bills as of the next billing cycle.
Q. Why do I need the user name and password I selected when I created my epost box?
A. The user name and password will not be required when you use the epost service on AccèsD. You'll need these, however, to view your bills from the
www.postescanada.ca/eposte site.
The authentication question and answer you select will be used by epost customer service to identify you if you ever need to be reminded of your user name or password.
Never share your AccèsD access code or epost user name and passwords with anyone, even family members. Choose access codes and passwords that are difficult to guess. Never use your birth date or telephone number, as these are too easy to find.
Q. Once I register for epost, what will happen to the paper bills or documents I usually receive by mail?
A. Your bills and documents will no longer be sent by mail. They will be sent electronically by epost to AccèsD.
Not only will managing your bills be easier, but you'll also be helping to protect the environment by reducing the use of paper.
Q. Can I add an organization to epost in my AccèsD account if it is already listed in my spouse's account?
A. No, receiving and viewing bills is a privilege reserved to the primary account holder with the billing organization. Only he or she may add the organization to their epost service on AccèsD.
Q. How will I know if my epost registration request has gone through?
A. You'll receive a notice in your epost box on AccèsD. It can take up to 3 working days for requests to add organizations to the service to be processed. During this time you'll continue to receive your paper bills in the mail.
Q. How will I be notified that a bill or document has arrived in my epost box?
A. There are 2 ways you can be notified that a bill has been delivered to your AccèsD epost box.
Epost sends a notice letting you know an epost bill has arrived on the "Messages" page on AccèsD. You can also select the option of being notified by e-mail that a bill has arrived when you add an organization to the service. A notice will then be sent to the e-mail address you provided when you registered for the service.
Q. What is an epost™ box?
A. An epost box is an electronic and secure mailbox at Canada Post that you can use to receive, pay, print and manage bills and other documents online.
You can create an epost box when you sign up for AccèsD. If you are already an epost user, you can link your existing epost box to AccèsD.
Once your epost box is set up, it can be accessed from the online banking sites of all participating financial institutions and from the www.postescanada.ca/epost Web site.
Q. How do I register for the epost service on AccèsD?
A. Simply log on to AccèsD and select
Register for epost from the left-hand menu. Then create your epost box, and add each organization from whom you'd like to receive your bills electronically using epost.
Q. What should I do if I lose my epost user name and password?
A. Call epost customer service at
1-877-376-1212.
When speaking with epost, you'll need to identify yourself with your authentication question and answer. If you forget these, you'll be able to find them in your epost box on AccèsD.
Q. Can I pay bills once I've viewed them in my epost mailbox?
A. Yes, and this is why the epost service is so convenient. You can receive, view and pay your bills all in one location on AccèsD.
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