Personal Services

Highlights

• Leader in Quebec in residential mortgage credit and consumer credit, including point-of-sale financing, with respective market shares of 38% and 22.8%
• Pioneer and leader in online services: Desjardins.com is the most-visited financial website in Quebec and one of the most visited in Canada
• Largest credit (VISA) and debit card issuer in Quebec (over 4 million credit card holders and 5 million debit card holders in Canada)
• Desjardins Card Services holds a MasterCard acquirer license, giving retailers access to the network to process payments without an intermediary
• Partnership agreement with Groupe Promutuel in July 2010, making Desjardins the exclusive distributor of savings and loan products for members of the different mutual insurance associations

Description
This sector includes most financial services provided to individuals by the following:

• Quebec and Ontario caisses
• Desjardins Credit Union
• Desjardins Bank

Personal services also include card services, payment solutions, teller services, automated services (ATMs) and telephone and Internet banking services.