The Guaranteed 100% Secure program ensures that you are refunded money lost if you are a victim of fraud done online or with your Desjardins Access Card, as long as you:
do not disclose your access codes, passwords or PINs to anyone and protect your personal computer equipment
advise us immediately if you are a victim of fraud and cooperate with us in our investigation
The Guaranteed 100% Secure program is offered at no charge to our individual and business members and clients.
When you use your VISA Desjardins card to pay for in-store or online purchases, you are protected against unauthorized use of your card in the event of fraudulent transactions.
If you think you may have been the victim of online, ATM or VISA Desjardins credit card fraud, call one of the following numbers:
If you have a Business, Corporate or Purchasing credit card, call one of the following numbers:
It is also recommended that you contact credit agencies like Equifax or Trans-Union. They will add a note to your file to alert credit providers that you may have been a victim of fraud.
Call one of the following numbers: