Caisses Desjardins du Québec and Caisses populaires de l'Ontario [Change site]
Refunds in the event of fraud
The Guaranteed 100% Secure program
The Guaranteed 100% Secure program ensures that you are refunded money lost if you are a victim of fraud done online or with your Desjardins Access Card, as long as you:
abide by the online services and the Desjardins Access Card terms of use
do not disclose your access codes, passwords or PINs to anyone and protect your personal computer equipment
advise us immediately if you are a victim of fraud and cooperate with us in our investigation
The Guaranteed 100% Secure program is offered at no charge to our individual and business members and clients.
ZERO liability with your VISA Desjardins card
When you use your VISA Desjardins card to pay for in-store or online purchases, you are protected against unauthorized use of your card in the event of fraudulent transactions.
Victim of fraud?
If you think you may have been the victim of online, ATM or VISA Desjardins credit card fraud, call one of the following numbers:
Elsewhere in Canada and the U.S.: 1-800-363-3380
Other countries: Call collect: 514-397-4610 or contact VISA's Global Customer Assistance Service
If you have a Business, Corporate or Purchasing credit card, call one of the following numbers:
Elsewhere in Canada and the U.S.: 1-800-266-5662
It is also recommended that you contact credit agencies like Equifax or Trans-Union. They will add a note to your file to alert credit providers that you may have been a victim of fraud.
Call one of the following numbers:
Trans-Union: 1-877-713-3393 or 514-335-0374
