Using the password

Your access code is used for 2 services (Internet and telephone service) and is composed of the last 12 numbers¹ on one of your Desjardins Access Cards. Only you have this number.

Your AccèsD password is different from the Personal Identification Number (PIN) linked with your Desjardins Access Card and is made up of 5 characters.

• You will choose a personal password the very first time you log on. It must be 6 to 12 characters long: the first 3 must be numbers and at least one of the following characters must be a letter.
• Use the entire password to log on to AccèsD Internet. Your access code and the first 3 numbers of your password gain you access to AccèsD telephone.
• If you only use the phone service (AccèsD telephone), your password must be 3 numbers that you change by calling 514-522-2373 or 1-800-CAISSES (1-800-224-7737) from outside the Montreal area.

Choosing a good password

1. In some cases, your access code may be made up of a different set of 12 numbers.