Desjardins takes action against fraud

At Desjardins, protecting members against fraud is a priority and we are doing all we can to ensure your peace of mind.

Identification and authentication
Phishing fraud
Credit and debit card fraud (skimming)
Computer virus fraud
Identity theft
Cheque fraud
Scams

Identification and authentication

Desjardins ensures its members assets are secure by systematically identifying and authenticating its members before they carry out transactions online or at the ATM.

To prevent cheque fraud or following a case of identity theft, we will ask you to show your Desjardins Access Card when making transactions at a caisse or Desjardins Business Centre. Two recognized identification documents may also be required. You will have to show original valid ID; no photocopies are accepted. See the list of acceptable identification documents (PDF, 16 KB).

Find out more about online security and ATM security.

Phishing fraud

Our systems run 24 hours a day, 7 days a week, which enables us to act quickly if we detect fraudulent e-mail.

Furthermore, we follow up on each seemingly fraudulent e-mail that you send us.

Find out more about phishing

Credit and debit card fraud (skimming)

If your debit card is lost or stolen, we deactivate it as soon as you call us. Your caisse will issue you a new Desjardins Access Card.

To report the loss or theft of your VISA Desjardins credit card, you can contact us 24/7 and we'll see to it that a new credit card is issued right away.

We are also equipped with additional security systems that check your identity when you use your Desjardins Access Card at an ATM. In addition to your PIN, you may be asked to enter your birth date when you make some transactions.

Find out more about credit and debit card fraud

Computer virus fraud

We do everything we can to maintain the optimal security of our systems. However, nothing can replace your own vigilance when it comes to making transactions on AccèsD Internet.

How to test your knowledge and the security of your computer

• Analyze your computer with Microsoft.
• Find out what to do if you believe your computer may be infected with a computer virus.
• Be sure to protect your PC from computer viruses.
• Take our quiz to test your Web knowledge and behaviour.

Find out more about computer virus fraud

Identity theft

At Desjardins, we take several measures to protect your personal information and your transactions:

1. We systematically identify and authenticate our members to avoid unauthorized transactions and we do not divulge any information about our members without their consent.
2. Desjardins employees are not authorized to ask for your password or PIN.
3. Desjardins employees cannot ask for personal information over the phone, including debit card numbers, birthdates and social insurance numbers, except during the usual authentication procedure when members contact us.
4. Most personal cheques available from Desjardins include the IDefence^® service from Davis+Henderson, which ensures that you get the assistance you need in the event of identity theft.

Desjardins does not solicit members for personal and confidential information by e-mail or otherwise.

Find out more about identity theft

Cheque fraud

Desjardins cheques have many security features that comply with the Canadian Payments Association's best practices and standards.

Find out more about cheque fraud

Scams

There are various scams out there at the moment. Though they may not be directly linked to the financial industry, we have some tips that can help you protect yourself.

Find out more about scams