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Q. Why do I have to enter my card number or user code and password on 2 separate pages?
A. This measure is necessary to allow the system to analyze the Internet source of the log-on page. The page displayed will be determined by the results of this analysis.
For example, if you enter your card number or user code on a computer you usually use, the password entry page which includes your image and personal phrase will be displayed. However, if you enter your card number or user code from a computer you don't usually use, the system will ask you one of your personal questions to confirm your identity.
You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.
Never enter your password if either of these elements is missing!
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
Q. Does the AccèsD and AccèsD Affaires log-on procedure replace other security software?
A. No. These measures increase the level of protection of your personal information available in AccèsD and AccèsD Affaires, but do not replace other security software (e.g., antivirus software, spyware).
For more information, see How to protect yourself.
Q. Why are my personal questions different from those of other users?
A. The log-on system contains hundreds of questions to prevent ill-intentioned individuals from asking you all possible questions in an attempt to find yours.
You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
Q. Why am I asked the personal questions I selected on AccèsD or AccèsD Affaires?
A. If you log on to AccèsD or AccèsD Affaires from a computer you don't normally use, we will ask you 1 of the 3 personal questions you selected when configuring your security settings.
You will be asked a challenge question every time you try to log on to AccèsD or AccèsD Affaires from a computer you don't normally use. And because you're the only one to know the answer to your personal question, unauthorized attempts to log on will be prevented.
You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
Q. Will my personal questions and answers be used for something other than identification purposes?
A. No. The personal questions you select when configuring your security settings to use AccèsD or AccèsD Affaires will be used only to confirm your identity when you log on to AccèsD or AccèsD Affaires from a computer deemed non-usual.
Desjardins will only ask your personal questions when you're logging on to the genuine AccèsD site or AccèsD Affaires site and never by email, phone, mail, fax or other.
You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
For more information, see How to protect yourself.
Q. Can I log on to AccèsD and AccèsD Affaires from several computers?
A. Yes, you can use several computers that will be part of your log on habits. The system might ask you a personal question when you're using a non-usual computer.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
Q. Can several AccèsD or AccèsD Affaires users log on from the same computer?
A. Yes. Log-on habits are related to the AccèsD card number or AccèsD Affaires user code rather than the computer. Therefore, your personal computer could be your usual log-on source and be a non-usual log-on source for a friend using your computer for the first time. In such case, we might ask your friend one of his personal questions in order to verify his identity.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
For more information, see How to protect yourself.
Q. How does the system recognize which computers I usually use to log on?
A. When you sign up for this service, a
cookie that corresponds to a unique and recorded number is used to identify the computer used. Afterwards, whenever you try to log on to AccèsD or AccèsD Affaires, our Web browser will use this file and other elements to ensure that this is your computer. The cookie installed on your computer does not contain any personal data and can only be recognized by the AccèsD system or AccèsD Affaires system.
The system will ask you one of your personal questions if it cannot recognize your computer.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
For more information, see How to protect yourself.
Q. Could the system ask me a personal question even if I'm using one of my usual computers to log on to AccèsD or AccèsD Affaires?
A. Yes, it could happen if, for example, you delete your cookies, install a new browser or if you move and change Internet service provider. We might want you to confirm your identity even if you're logging on from your personal computer.
You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
For more information, see How to protect yourself.
Q. What happens if another person uses one of my usual computers? Could that person have access to my data?
A. No. You always need your card number or user code and password to log on to AccèsD or AccèsD Affaires. Someone else using one of your usual computers doesn't jeopardize the security of your data in any way.
However, if you believe someone has uncovered your AccèsD or AccèsD Affaires password, immediately click on User file in AccèsD or the Personalize tab in AccèsD Affaires to change it.
For more information, see How to protect yourself.
Q. Why do I have to enter my card number or user code and password on 2 separate pages?
A. This measure is necessary to allow the system to analyze the Internet source of the log-on page. The page displayed will be determined by the results of this analysis.
For example, if you enter your card number or user code on a computer you usually use, the password entry page which includes your image and personal phrase will be displayed. However, if you enter your card number or user code from a computer you don't usually use, the system will ask you one of your personal questions to confirm your identity.
You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.
Never enter your password if either of these elements is missing!
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
Q. Does the AccèsD and AccèsD Affaires log-on procedure replace other security software?
A. No. These measures increase the level of protection of your personal information available in AccèsD and AccèsD Affaires, but do not replace other security software (e.g., antivirus software, spyware).
For more information, see How to protect yourself.
Q. Why are my personal questions different from those of other users?
A. The log-on system contains hundreds of questions to prevent ill-intentioned individuals from asking you all possible questions in an attempt to find yours.
You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
Q. Why am I asked the personal questions I selected on AccèsD or AccèsD Affaires?
A. If you log on to AccèsD or AccèsD Affaires from a computer you don't normally use, we will ask you 1 of the 3 personal questions you selected when configuring your security settings.
You will be asked a challenge question every time you try to log on to AccèsD or AccèsD Affaires from a computer you don't normally use. And because you're the only one to know the answer to your personal question, unauthorized attempts to log on will be prevented.
You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
Q. Will my personal questions and answers be used for something other than identification purposes?
A. No. The personal questions you select when configuring your security settings to use AccèsD or AccèsD Affaires will be used only to confirm your identity when you log on to AccèsD or AccèsD Affaires from a computer deemed non-usual.
Desjardins will only ask your personal questions when you're logging on to the genuine AccèsD site or AccèsD Affaires site and never by email, phone, mail, fax or other.
You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
For more information, see How to protect yourself.
Q. Can I log on to AccèsD and AccèsD Affaires from several computers?
A. Yes, you can use several computers that will be part of your log on habits. The system might ask you a personal question when you're using a non-usual computer.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
Q. Can several AccèsD or AccèsD Affaires users log on from the same computer?
A. Yes. Log-on habits are related to the AccèsD card number or AccèsD Affaires user code rather than the computer. Therefore, your personal computer could be your usual log-on source and be a non-usual log-on source for a friend using your computer for the first time. In such case, we might ask your friend one of his personal questions in order to verify his identity.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
For more information, see How to protect yourself.
Q. How does the system recognize which computers I usually use to log on?
A. When you sign up for this service, a
cookie that corresponds to a unique and recorded number is used to identify the computer used. Afterwards, whenever you try to log on to AccèsD or AccèsD Affaires, our Web browser will use this file and other elements to ensure that this is your computer. The cookie installed on your computer does not contain any personal data and can only be recognized by the AccèsD system or AccèsD Affaires system.
The system will ask you one of your personal questions if it cannot recognize your computer.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
For more information, see How to protect yourself.
Q. Could the system ask me a personal question even if I'm using one of my usual computers to log on to AccèsD or AccèsD Affaires?
A. Yes, it could happen if, for example, you delete your cookies, install a new browser or if you move and change Internet service provider. We might want you to confirm your identity even if you're logging on from your personal computer.
You can look up or modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.
Find out more about the AccèsD and AccèsD Affaires log-on procedure.
For more information, see How to protect yourself.
Q. What happens if another person uses one of my usual computers? Could that person have access to my data?
A. No. You always need your card number or user code and password to log on to AccèsD or AccèsD Affaires. Someone else using one of your usual computers doesn't jeopardize the security of your data in any way.
However, if you believe someone has uncovered your AccèsD or AccèsD Affaires password, immediately click on User file in AccèsD or the Personalize tab in AccèsD Affaires to change it.
For more information, see How to protect yourself.
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