FAQ - Enhanced AccèsD and AccèsD Affaires log-on procedure
- Why is Desjardins enhancing its AccèsD and AccèsD Affaires log-on procedure?
- What is the purpose of this enhanced log-on procedure?
- How does enhanced log-on work?
- How do I sign up?
- Do I have to sign up for these new security measures?
- Why do I have to enter my card number or user code and password on 2 separate pages?
- Why are my personal questions different from those of another user?
- Why am I asked personal questions?
- Will my personal questions and answers be used for something other than identification purposes?
- What happens if I answer one of my personal questions incorrectly?
- Can I still log on to AccèsD and AccèsD Affaires from several computers?
- Can several AccèsD or AccèsD Affaires users log on from the same computer?
- How does the system recognize which computers I usually use to log on?
- Could the system ask me a personal question even if I'm using one of my usual computers?
- What happens if another person uses one of my usual computers? Could that person have access to my data?
- Will I be able to change my image, personal phrase and questions?
- Which Web browsers are supported by the new log-on system?
- Do I have to instal any new software?
- Does this new procedure replace other security software?
- Why is Desjardins enhancing its AccèsD and AccèsD Affaires log-on procedure?
- your peace of mind: you'll be sure you're on the genuine AccèsD or AccèsD Affaires site
- simplicity and speed: you'll continue to enjoy all the benefits of AccèsD and AccèsD Affaires
- What is the purpose of this enhanced log-on procedure?
- How does enhanced log-on work?
- How do I sign up?
- create a personal phrase and memorize an image
- select 3 questions to answer
- validate the settings you selected
- for Desjardins members: AccèsD demonstration or AccèsD Affaires demonstration;
- for Desjardins Credit Union members: AccèsD demonstration or AccèsD Affaires demonstration.
- Do I have to sign up for these new security measures?
- Why do I have to enter my card number or user code and password on 2 separate pages?
- Why are my personal questions different from those of another user?
- Why am I asked personal questions?
- Will my personal questions and answers be used for something other than identification purposes?
- What happens if I answer one of my personal questions incorrectly?
- Can I still log on to AccèsD and AccèsD Affaires from several computers?
- Can several AccèsD or AccèsD Affaires users log on from the same computer?
- How does the system recognize which computers I usually use to log on?
- Could the system ask me a personal question even if I'm using one of my usual computers?
- What happens if another person uses one of my usual computers? Could that person have access to my data?
- Will I be able to change my image, personal phrase and questions?
- Which Web browsers are supported by the new log-on system?
- Do I have to instal any new software?
- Does this new procedure replace other security software?
Desjardins is launching a new AccèsD and AccèsD Affaires log-on procedure as part of our ongoing commitment to bring you the highest possible security standards. The new procedure ensures:
More specifically, this new procedure will protect you from phishing.
Two new elements will be introduced to enhance the log-on procedure: a phrase and personal image, as well as 3 personal questions. The purpose of these security measures is to better protect your personal information by ensuring that you are logged on to the genuine AccèsD or AccèsD Affaires site.
The enhanced log-on procedure acts on 2 levels. Every time you want to log on to AccèsD or AccèsD Affaires, the system will recognize the computer you are using.
If we detect that you are trying to log on from a computer other than your usual computer, we will ask you one of your personal questions. If you answer the question correctly, we will display your image and personal phrase on the screen where you must enter your password.
The image and personal phrase you have selected when configuring your security settings will ensure that you are logged on to the genuine AccèsD or AccèsD site.
No e-mail will be forwarded to you. Over the next few months, you'll be asked to change over to the new log-on procedure when you use AccèsD or AccèsD Affaires. As you log on, you'll be asked to:
These steps are essential and will take only a few minutes of your time.
To see the entire process, check out the online demonstration:
Yes. All AccèsD and AccèD Affaires users must sign up for these measures.When prompted to configure your settings, you will be unable to postpone your sign up. This procedure will only take a few minutes of your time.
This measure is necessary to allow the system to analyze the Internet source of the log-on page. The page displayed will be determined by the results of this analysis.
For example, if you enter your card number or user code on a computer you usually use, the password entry page which includes your image and personal phrase will be displayed. However, if you enter your card number or user code from a computer you don't usually use, the system will ask you one of your personal questions to confirm your identity.
The new log-on system contains hundreds of questions to prevent ill-intentioned individuals from asking you all possible questions in an attempt to find yours.
If you log on from a computer you don't normally use, we will ask you 1 of the 3 personal questions you selected when configuring your security settings.
You will be asked a challenge question every time you try to log on to AccèsD or AccèsD Affaires from a computer you don't normally use. And because you're the only one to know the answer to your personal question, unauthorized attempts to log on will be prevented.
No. The personal questions you select when configuring your security settings to use AccèsD or AccèsD Affaires will be used only to confirm your identity when you log on to AccèsD or AccèsD Affaires from a computer deemed non-usual, or when you call an AccèsD Services advisor.
Desjardins will only ask your personal questions when you're logging on to the genuine AccèsD site or AccèsD Affaires site or when you call an AccèsD Services advisor, and never by email, phone, mail, fax or other.
Questions are developed to minimize the chances of forgetting the answers because they all refer to personal events that took place at a specific time in your life. A sophisticated recognition mechanism is implemented to minimize the number of common errors that can happen when you enter your answer. For example, the system would consider "Saint-Paul", "St-Paul" and "St. Paul" as equivalent answers.
However, if you do not answer a question correctly after several tries, your AccèsD or AccèsD Affaires password will be suspended as a precaution. You will then have to contact us to reactivate your access.
Yes, you can use several computers that will be part of your log on habits. The system might ask you a personal question when you're using a non-usual computer.
Yes. Log-on habits are related to the card number or user code rather than the computer. Therefore, your personal computer could be your usual log-on source and be a non-usual log-on source for a friend using your computer for the first time. In such case, we might ask your friend one of his personal questions in order to verify his identity.
When you sign up for this service, a cookie that corresponds to a unique and recorded number is used to identify the computer used. Afterwards, whenever you try to log on to AccèsD or AccèsD Affaires, our Web browser will use this file and other elements to ensure that this is your computer. The cookie installed on your computer does not contain any personal data and can only be recognized by the AccèsD system or AccèsD Affaires system.
The system will ask you one of your personal questions if it cannot recognize your computer.
Yes, it could happen if, for example, you delete your cookies, instal a new browser or if you move and change Internet service provider. We might want you to confirm your identity even if you're logging on from your personal computer.
No. You always need your card number or user code and password to log on to AccèsD or AccèsD Affaires. Someone else using one of your usual computers doesn't jeopardize the security of your data in any way.
However, if you believe someone has uncovered your AccèsD or AccèsD Affaires password, immediately click on User file in AccèsD or the Personalize tab in AccèsD Affaires or contact us to change it.
Yes. Once you've signed up, you can modify your security settings through Configure security settings under User file in AccèsD or through Configure security settings under the Personalize tab in AccèsD Affaires.
The new security settings do not modify the list of supported browsers.
No software installation is required.
No. These measures increase the level of protection of your personal information available in AccèsD and AccèsD Affaires, but do not replace other security software (e.g. antivirus software, spyware).
Find out more about how you can protect yourself in the "Online security" section.
