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Q. What changes do chip-enabled Desjardins Access Cards bring?
A. When making transactions at retail outlets equipped with chip-enabled point of sale terminals, the chip card is inserted into the terminal and remains there until the end of the transaction.
Q. When will I receive my chip-enabled Desjardins Access Card?
A. Every magnetic stripe Desjardins Access Card has been assigned an expiry date. You will receive a new chip-enabled Desjardins Access Card in the mail before your magnetic stripe card expires.
Because of the high number of magnetic stripe Desjardins Access Cards, the replacement process will be done gradually and take 2 years to complete.
Q. Why do chip-enabled Desjardins Access Cards have an expiry date?
A. Chip card technology will continue to evolve. Renewing Desjardins Access Cards every 4 years will allow members to benefit from the highest level of security possible.
Q. I have several Desjardins Access Cards. Will they all be replaced?
A. Yes. Generally speaking, all cards in your possession will be replaced. You may, however, want to check to see if you really need more than one card.
Note that all the cards may not be replaced at the same time.
Q. What should I do if I am unable to get to my caisse to have my Desjardins Access Card replaced?
A. You can contact AccèsD Services to get your Desjardins Access Card replaced.
AccèsD Services are available 7 days a week to personal members only. Business members must go to their caisse to have their Desjardins Business Access Card replaced.
Q. What should I do if I need a new Desjardins Access Card quickly?
A. In special cases (e.g. you are leaving on a trip in a few days and your card has been lost, stolen or damaged), you can have a new Desjardins Access Card sent to you using our accelerated service, which issues you and sends you a card on a priority basis. In general, you receive your card within 1 or 2 business days.
If you are in this type of situation, contact AccèsD Services at:
Montreal area: 514-522-2373
Elsewhere in Canada and the U.S.: 1-800-CAISSES (1-800-224-7737)
If you are a Desjardins Business Access Card user and need this service, contact your caisse directly.
Q. Will I need to select a new PIN for my replacement Desjardins Access Card?
A. No. Your PIN will automatically be transferred to your new card.
Q. How do I change my PIN on my chip-enabled Desjardins Access Card?
A. You can change your Desjardins Access Card PIN at any Desjardins ATM or caisse.
If you are away from home, you can go to any caisse in Quebec and Ontario or any Desjardins Credit Union branch.
Q. I use my magnetic card number to log on to AccèsD. Will I have to change the information I use to log on once I receive my chip card?
A. No. The chip card will have the same number as your old magnetic card. The card number and password you use to log on will therefore remain the same.
Q. Can I begin using my Desjardins Access Card as soon as I receive it?
A. Yes. You can begin using your Desjardins Access Card as soon as you receive it. You will, in fact, have to use it since your old card will no longer be valid.
Q. What changes do chip-enabled Desjardins Access Cards bring?
A. When making transactions at retail outlets equipped with chip-enabled point of sale terminals, the chip card is inserted into the terminal and remains there until the end of the transaction.
Q. When will I receive my chip-enabled Desjardins Access Card?
A. Every magnetic stripe Desjardins Access Card has been assigned an expiry date. You will receive a new chip-enabled Desjardins Access Card in the mail before your magnetic stripe card expires.
Because of the high number of magnetic stripe Desjardins Access Cards, the replacement process will be done gradually and take 2 years to complete.
Q. Why do chip-enabled Desjardins Access Cards have an expiry date?
A. Chip card technology will continue to evolve. Renewing Desjardins Access Cards every 4 years will allow members to benefit from the highest level of security possible.
Q. I have several Desjardins Access Cards. Will they all be replaced?
A. Yes. Generally speaking, all cards in your possession will be replaced. You may, however, want to check to see if you really need more than one card.
Note that all the cards may not be replaced at the same time.
Q. What should I do if I am unable to get to my caisse to have my Desjardins Access Card replaced?
A. You can contact AccèsD Services to get your Desjardins Access Card replaced.
AccèsD Services are available 7 days a week to personal members only. Business members must go to their caisse to have their Desjardins Business Access Card replaced.
Q. What should I do if I need a new Desjardins Access Card quickly?
A. In special cases (e.g. you are leaving on a trip in a few days and your card has been lost, stolen or damaged), you can have a new Desjardins Access Card sent to you using our accelerated service, which issues you and sends you a card on a priority basis. In general, you receive your card within 1 or 2 business days.
If you are in this type of situation, contact AccèsD Services at:
Montreal area: 514-522-2373
Elsewhere in Canada and the U.S.: 1-800-CAISSES (1-800-224-7737)
If you are a Desjardins Business Access Card user and need this service, contact your caisse directly.
Q. Will I need to select a new PIN for my replacement Desjardins Access Card?
A. No. Your PIN will automatically be transferred to your new card.
Q. How do I change my PIN on my chip-enabled Desjardins Access Card?
A. You can change your Desjardins Access Card PIN at any Desjardins ATM or caisse.
If you are away from home, you can go to any caisse in Quebec and Ontario or any Desjardins Credit Union branch.
Q. I use my magnetic card number to log on to AccèsD. Will I have to change the information I use to log on once I receive my chip card?
A. No. The chip card will have the same number as your old magnetic card. The card number and password you use to log on will therefore remain the same.
Q. Can I begin using my Desjardins Access Card as soon as I receive it?
A. Yes. You can begin using your Desjardins Access Card as soon as you receive it. You will, in fact, have to use it since your old card will no longer be valid.
