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You are here: Home > Personal > Cards, loans and credit > Credit cards > Lost or stolen card

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Report a lost or stolen card

Contact us immediately to report a lost or stolen card. We'll see to it that a new card is issued right away.

Our telephone contact numbers are also listed on the reference document forwarded to you along with your card. Please keep it handy at all times but separately from your card.

The service is available 24 hours a day, 7 days a week.

Desjardins Access Card (debit card)

Montreal area:

514-281-9289

Canada and the U.S.:

1-800-361-5121

Other countries:

514-281-9289, option 2 (collect call)
Ask the operator to press option 2 before putting the call through.

Visa Desjardins credit card

Montreal area:

514-397-4415

Canada and the U.S.:

1-800-363-3380

Collect call:

Did you know?
If you change your Visa Desjardins card, either for a Visa Desjardins card in another category or because you need to replace a card that was lost or stolen, remember to notify all the companies who bill their services on a regular, automatic basis to your Visa Desjardins account.

To avoid damaging your credit file, make sure you notify all the companies you deal with, such as your cable company, fitness centre or insurance broker of your new account number, so that your payments are made as planned and you are charged no late payment fees.

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