Desjardins Group
Phone
Need help?
Online
AccèsD Internet users
Use your secure AccèsD message box - This link will open in a new window.
Non-users
Write to us - This link will open in a new window.
Caution: Since email exchanges are not guaranteed to be secure, we cannot disclose your personal or confidential information when communicating through your personal email. You will need to call us.
Phone
Personal services
Montreal area:
514-224-7737 (514-CAISSES)
Canada and the U.S.:
1-800-224-7737 (1-800-CAISSES)
Business services
Montreal area:
514-253-6166
Canada and the U.S.:
1-888-233-2473 (1-888-AFFAIRE)
Comments, suggestions or complaints about:
A caisse or Desjardins Business centre
See the procedure
Car or home insurance
- Quebec: Contact us - External link. This link will
open in a new window.
- Ontario: Contact us - External link. This link will
open in a new window.
Life and health insurance or retirement savings
Contact us - External link. This link will open in a new window.
Brokerage services
Full-service Brokerage - Desjardins Securities:
- Comments and suggestions - External link. This link will open in a new window.
- Complaints - External link. This link will open in a new window.
Online Brokerage - Disnat:
- Comments and suggestions - External link. This link will open in a new window.
- Complaints - External link. This link will open in a new window.
Desjardins Financial Services Firm Inc.
- How complaints are handled at Desjardins Financial Services Firm Inc. (PDF, 462 KB) - This link will open in a new
window.
Phone
Montreal area:
514-224-7737 (514-CAISSES)
Canada and the U.S. (except Hawaii):
1-800-224-7737 (1-800-CAISSES)
Other countries (collect call):
514-397-4610
Other numbers and additional information about how to report fraud.
Or contact Visa Customer Care Services worldwide - External link. This link will open in a new window..
If you would like to access or correct your personal information or submit a data portability request, send us a request online or in writing to your caisse or the Desjardins Group entity you do business with.
For questions concerning our Privacy Policy or use of cookies, contact:
Desjardins Group Privacy Office
100, rue des Commandeurs
LEV-100-6e
Lévis, Québec
G6V 7N5
For questions about anything else (such as fraud, connection issues, frozen accounts, suspicious transactions or AccèsD), call 1-800-224-7737 (1-800-CAISSES).
Countries served by the international number: Australia, Belgium, Brazil, China (Hong Kong), Cuba, Denmark, Finland, France, Germany, Greece, Holland, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Morocco, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom.
