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You are here: Home > About us > Desjardins > Governance and democracy > Desjardins Group structure > Desjardins Financial Services Firm Inc.

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Desjardins Financial Services Firm Inc.

The mission of Desjardins Financial Services Firm is to protect caisse members who obtain investment funds or financial planning services from one of its representatives. It does so by ensuring compliance of standard practices by its group savings representatives and financial planners and by investigating complaints made against them. As a result, when members contact their caisse to obtain mutual fund shares or financial planning services, they are directed to a Desjardins Financial Services Firm mutual fund representative or financial planner.

Desjardins Financial Services Firm Inc. was created to meet the requirements of securities regulations. The regulations require that financial institutions, such as Desjardins caisses, offer mutual funds only through an investment firm.

In Quebec, Desjardins Financial Services Firm Inc. is registered with the Autorité des marchés financiers as a mutual fund brokerage and financial planning services firm. In Ontario, the Firm is registered with the Ontario Securities Commission as a mutual fund dealer.

Complaint processing

Desjardins Financial Services Firm Inc. has an efficient procedure to process complaints from clients who are dissatisfied with a financial product or service provided by Desjardins Financial Services Firm Inc.

The following document summarizes this procedure. Currently, the document is provided to all clients residing in Canadian provinces and territories, except to residents of Quebec.

Complaint processing at Desjardins Financial Services Firm Inc. (PDF, 38 KB)

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